Frequently Asked Questions
ORDERING & PAYMENT
A:
- As it is a legal requirement in Singapore to be 18 years old and above to purchase alcohol, the same regulation applies when ordering from us.
- Resaca reserves the rights to request for and check your photo ID upon the self-collection or receipt of your delivery.
- As it is a legal requirement in Singapore to be 18 years old and above to purchase alcohol, the same regulation applies when ordering from us.
- Resaca reserves the rights to request for and check your photo ID upon the self-collection or receipt of your delivery.
A: Resaca currently does not have a minimum order.
A: You will receive a confirmation email once your order has been processed.
A: Do reach out to us at happiness@resaca.sg if you would like to make any changes to your order. However, please do take note that we are unable to make changes for items that are already prepared or have a different price value.
Please note that all orders made are strictly non-refundable.
Please note that all orders made are strictly non-refundable.
A: We accept all major credit cards as well as bank transfer. Please whatsapp a screenshot of the bank transfer to +65 8468 0834 to complete the order.
DELIVERY & SHIPPING
A:
- We charge S$10 per delivery location.
- In case of absence or wrong address provided, a re-delivery charge of S$10 applies.
- Currently, for our first year of operations, we are offering free delivery till further notice.
- We charge S$10 per delivery location.
- In case of absence or wrong address provided, a re-delivery charge of S$10 applies.
- Currently, for our first year of operations, we are offering free delivery till further notice.
A:
- Unfortunately, we only deliver within 3 days of the confirmed order.
- Orders placed after 5pm will be considered as the next day's order.
- We do not deliver on weekends and public holidays. Hence, orders made on such days will be delivered within 3 business days of the following work day.
- Delivery will be made between 11.00am-9.00pm. As our delivery is done by an external party, we cannot guarantee a specific delivery timing
- Unfortunately, we only deliver within 3 days of the confirmed order.
- Orders placed after 5pm will be considered as the next day's order.
- We do not deliver on weekends and public holidays. Hence, orders made on such days will be delivered within 3 business days of the following work day.
- Delivery will be made between 11.00am-9.00pm. As our delivery is done by an external party, we cannot guarantee a specific delivery timing
A:
- For any changes in delivery address, please do notify us immediately at happiness@resaca.sg
- However, once the delivery is made to the wrong address and a re-delivery is needed, we regret to inform you that an additional surcharge of $10 applies per delivery location.
- Alternatively, you can collect via self-pickup and notify us via email or whatsapp at +65 8468 0834.
- For any changes in delivery address, please do notify us immediately at happiness@resaca.sg
- However, once the delivery is made to the wrong address and a re-delivery is needed, we regret to inform you that an additional surcharge of $10 applies per delivery location.
- Alternatively, you can collect via self-pickup and notify us via email or whatsapp at +65 8468 0834.
A:
- We deliver from 11.00am to 9.00pm daily except on weekends and public holidays.
- As our delivery is done by an external party, we are unable to guarantee delivery timings.
- We deliver from 11.00am to 9.00pm daily except on weekends and public holidays.
- As our delivery is done by an external party, we are unable to guarantee delivery timings.
A:
- Yes, delivery surcharge of S$10 applies per additional location on mainland Singapore.
- Please reach out to us at +65 8468 0834 or happiness@resaca.sg to arrange for deliveries with multiple locations.
- Yes, delivery surcharge of S$10 applies per additional location on mainland Singapore.
- Please reach out to us at +65 8468 0834 or happiness@resaca.sg to arrange for deliveries with multiple locations.
A: Currently, Resaca only accepts orders in Singapore. However, we look forward to extending our products internationally in the future!
SELF-PICKUP
A: Yes! You can self-collect your purchase by notifying us in the delivery options. We will arrange the self-collect timing separately.
BULK & CORPORATE ORDERS
A:Yes, we do! Do drop us an email at happiness@resaca.sg for any corporate related orders or collaborations.
A: Do drop us an email at happiness@resaca.sg for any bulk order related issues!
A: For bulk orders (i.e., orders with four or more of the same bottle), delivery will be made within three days after confirmation!
RETURN & EXCHANGE
A:Unfortunately, Resaca strictly does not accept any cancellation of orders or provide any refunds after an order is confirmed.
A:
- Resaca takes great pride in providing excellent product quality. Hence, we are unable to accept any returns other than the following exceptions:
- Broken seal upon delivery
- Damaged products upon delivery (E.g. Chipped Glass Bottle)
- However, once the client has accepted the physical delivery of the product, these exceptions will no longer be valid. Hence, please ensure that you check your products properly upon delivery!
- Resaca does not provide any sort of refunds.
- Resaca takes great pride in providing excellent product quality. Hence, we are unable to accept any returns other than the following exceptions:
- Broken seal upon delivery
- Damaged products upon delivery (E.g. Chipped Glass Bottle)
- However, once the client has accepted the physical delivery of the product, these exceptions will no longer be valid. Hence, please ensure that you check your products properly upon delivery!
- Resaca does not provide any sort of refunds.
A: We are extremely sorry that this happened. In the unlikely scenario that this happens, do reach out to us at +65 8468 0834. Alternatively, you can email us at happiness@resaca.sg !
PRODUCT
A: The shelf life of our spirits is indefinite if unopened. Once it is opened and stored under the right conditions, we would recommend consuming it within a year for best quality.
OTHERS
A:We appreciate any feedback, and you can email us at happiness@resaca.sg or give us a review at Google/FB/IG!
A:
- Do take a look at our FAQ page under the "About" section
- For any other specific matters or enquiries, do drop us an email at happiness@resaca.sg and we will get back to you as soon as we can.
- Do take a look at our FAQ page under the "About" section
- For any other specific matters or enquiries, do drop us an email at happiness@resaca.sg and we will get back to you as soon as we can.